Website: bendita.in
Company: Bendita Bionics
Bendita Bionics ("we", "our", "us") provides custom-fitted prosthetic solutions. Each product is assessed, manufactured and fitted for an individual consumer. This policy explains how cancellations, refunds, repairs and replacements are handled.
An advance of 50 percent of the total amount is required to start manufacturing and fitment procedures.
The balance amount is payable at the final delivery of the product.
All prices include GST as applicable under Government of India rules.
Cheques are not accepted.
Once an order is placed or an advance is paid, the consumer may not suspend payment or make any deduction by way of setoff for any reason.
Orders may be cancelled only before manufacturing begins. To cancel, contact us in writing at the email below.
Once manufacturing, socket moulding or fitment has started, the order cannot be cancelled and the advance is not refundable, as components used cannot be reused and professional time has been committed.
By starting the treatment, we incur costs by using components that cannot be reused and by using valuable professional time.
After the product is delivered, no refund will be made.
Where a refund is approved, it will be processed to the original payment method within 7 working days.
The outcome of the treatment or procedure can vary owing to the consumer's medical condition. Hence the initial choice of components, and the cost of treatment, may change during the treatment.
A warranty document specific to the prescribed product or service is provided at the time of delivery.
The time taken for replacement or repair is not counted as part of the warranty period.
Our sole responsibility is to replace, repair or refund as stated in this policy. We are not liable for any special, indirect or consequential damages, including loss of time, inconvenience, loss of use of the product or commercial losses.
If a product under warranty is operated or repaired by any third party, or by the consumer, other than Bendita Bionics authorized staff, it is no longer covered by warranty and the purchaser is solely responsible for any related cost and liability.
The products require a period of familiarization. We will make all efforts to support the consumer's fitting during this period, even after the product is delivered.
Bendita Bionics
Email: support@bendita.in
Phone: 8075854207
Address: Bendita Bionics, Second Floor, Kamath Arcade, Azad Rd, Kaloor, Ernakulam, Kerala 682017
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